PRIVACY POLICY

The Reiki Shop

Effective Date: 09/02/25
Last Updated: 09/06/25

Business Information:

Company: The Reiki Shop

Address: 2781 Clayton Rd, Concord, CA 94520

Phone: (925) 322-7548

Website: https://reikishopconcord.com

1. INFORMATION WE COLLECT

Personal Information Collected:

We collect the following types of personal information to provide our services and communicate with you:

Contact Information: Name, email address, phone number, and mailing address

Payment Information: Credit card details, billing information (processed securely through Square POS)

Appointment Information: Service preferences, scheduling details, and session history

Communication Preferences: Consent for text messages, email communications, and promotional materials

Website Activity: Information collected through Google Analytics and Facebook pixels, including browsing behavior, IP address, and device information

How We Collect Information:

Direct Collection: When you book appointments, make purchases, or sign up for our services

Website Forms: Through our online booking system and contact forms

In-Person: During visits to our location

Automatically: Through cookies, analytics, and tracking pixels on our website

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following legitimate business purposes:

Primary Business Operations:

Scheduling and managing appointments for individual sessions, group sessions, and classes

Processing payments for services and product sales

Providing customer service and support

Maintaining accurate business records

Communications & Marketing:

Appointment Reminders: Sending text message and email reminders about upcoming appointments

Promotional Communications: Sharing information about new services, classes, special offers, and wellness tips

Service Updates: Notifying you about changes to our services or policies

Website & Marketing Analytics:

Analyzing website performance and user experience through Google Analytics

Creating targeted advertising campaigns through Facebook pixels

Developing custom marketing audiences based on client interests and behaviors

Legal Compliance:

Meeting business record-keeping requirements

Complying with applicable laws and regulations

Protecting our rights and interests

3. TEXT MESSAGING (A2P COMPLIANCE)

Consent for Text Messages:

By providing your mobile phone number and opting in through our website forms, you expressly consent to receive text messages from The Reiki Shop, including:

Appointment confirmations and reminders

Promotional offers and wellness tips

Service updates and important announcements

Message Frequency:

You may receive up to one (1) message per week, though frequency may vary based on your appointment schedule and promotional campaigns.

Message & Data Rates:

Message and data rates may apply. We use GoHighLevel as our text messaging platform to deliver these communications.

Opt-Out Instructions:

You may opt out of text messages at any time by:

Replying "STOP" to any text message

Contacting us at (925) 322-7548

Emailing us through our website contact form

Opt-In Reconfirmation:

To resume text messages after opting out, you must opt in again through our website form.

4. INFORMATION SHARING & DISCLOSURE

No Third-Party Sharing:

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Service Providers:

We may share your information with trusted service providers who assist in our business operations:

Square: For payment processing

GoHighLevel: For customer relationship management and text messaging

Google Analytics: For website analytics (anonymized data)

Facebook: For advertising campaigns and analytics

These service providers are contractually obligated to protect your information and use it solely for providing services to us.

Legal Requirements:

We may disclose your information when required by law or to protect our rights, safety, or property.

5. DATA STORAGE & SECURITY

Storage Locations:

Your information is stored on secure servers maintained by:

GoHighLevel (customer relationship management)

Square (payment processing)

Our internal business systems

Security Measures:

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention:

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your information at any time, subject to legal record-keeping requirements.

6. YOUR CALIFORNIA PRIVACY RIGHTS (CCPA)

As a California resident, you have the right to:

Access Rights:

Know what personal information we collect, use, and share

Request a copy of your personal information

Deletion Rights:

Request deletion of your personal information (subject to legal exceptions)

Opt-Out Rights:

Opt out of text messages, emails, and other communications

Opt out of website tracking (through browser settings)

Non-Discrimination:

We will not discriminate against you for exercising your privacy rights.

How to Exercise Your Rights:

Contact us at (925) 322-7548 or through our website contact form.

7. COOKIES & TRACKING TECHNOLOGIES

Website Analytics:

We use Google Analytics to understand how visitors interact with our website. This helps us improve our services and user experience.

Advertising:

We use Facebook pixels to:

Measure the effectiveness of our advertising campaigns

Create custom audiences for targeted marketing

Retarget website visitors with relevant advertisements

Cookie Control:

You can control cookies through your browser settings, though this may affect website functionality.

8. CHILDREN'S PRIVACY

Our services are intended for adults (18+). We do not knowingly collect personal information from children under 18.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of significant changes by:

Posting the updated policy on our website

Sending email or text notifications to active clients

Updating the "Last Modified" date at the top of this policy

10. CONTACT INFORMATION

For questions about this Privacy Policy or to exercise your privacy rights:

The Reiki Shop
2781 Clayton Rd, Concord, CA 94520
Phone: (925) 322-7548
Website: https://reikishopconcord.com

Business Hours: Mon-Sat: 10am-6pm

By using our services or providing your information, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.